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Welcome to our online store

Returns & Refund Policy

Not Feelin It? Gal, we hope you love your new things, BUT if something ain't quite right, it ain't quite right....

Lucky for you, we've got a super-easy hassle-free returns process!

Return your item(s) back to us within 14 days and you'll receive a full refund for the cost of the item(s). If you're outside the UK, you have 28 days.

All you have to do is make sure the item(s) are in the same condition as you received them. In case you're not sure, here's the low down hun:

  • the item(s) are unworn, unwashed and make-up free
  • the item(s) still have the tags attached
  • shoes have been tried on indoors and show no sign of wear
  • beauty items and earrings are not able to be returned for hygiene reasons

Now that's sorted the next steps are easy.....

To make sure we can process your return as quickly as possible, make sure you fill out the return form we sent with your order. Want an exchange? No problem hun, just fill out the exchange box with the colour and size you would like and we'll hook you up. Sorry, but we're only able to offer exchanges for UK customers just now and we can only offer exchanges on item(s) once per order.

Return the item(s) in their original packaging with the tags still intact. We have made it super-easy by including a pre-paid label with your order.

Stick the label to the front of your return parcel and take it to any Post Office counter.

Don't forget to ask for a certificate of postage and keep it safe until we confirm receipt of your item - it'll also allow you to track your return with Royal Mail.

Using this label will cost you just £2.50 which we deduct from your refund amount. This is often cheaper than using Royal Mail yourself, plus it's fully tracked and and insured too! Really sorry but this is only available for our UK customers at the moment (watch this space.....)

Prefer to return it your own way? You do you gal! Unfortunately, we're unable to refund postage costs. We recommend using a tracked service too in case your parcel gets lost on the way back to us. Please return it to:

Rebellious Fashion
Unit N8 Central Park Estate
Mosley Road
Trafford Park
Manchester
M17 1PG

That's it! We'll take it from here. We refund item(s) within 14 days of them arriving back to us. Don't worry though gal, we know you work for for your £££ so we'll process it as fast as possible. 

Once we've sorted your return, you'll receive a confirmation email. It can take up to 5 working days for the £££ to hit your account. Your refund will be minus the original delivery charge and we're unable to refund any costs associated with you returning the item(s).

Received a faulty/damaged/incorrect item? No way! Sorry hun, email us at customerservices@rebelliousfashion.co.uk ASAP so we can make everything right again!

Got a different question? Holla at us here: customerservices@rebelliousfashion.co.uk

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